Help/FAQs

 

Click to Jump to a Section:
- What to Expect
- Scheduling First Doses 
- Scheduling Second Doses
- Location and Vaccine
- Cancellation / Rescheduling 
- Transportation 
- Accessibility

 

WHAT TO EXPECT

Q. What should I expect when I arrive at the Brazos Center for my scheduled appointment?

A. When you arrive at the Brazos Center, you will be greeted by a volunteer at the parking lot entrance and asked to confirm your appointment date and time. You will receive documents to review and complete. Volunteers will direct you where to park. Please complete the forms while in your vehicle.

Please remain in your vehicle until five (5) minutes before your appointment time so we can maintain social distance between patients inside the building.

When you enter the Brazos Center, volunteers will direct you where to go.

Q. How can I prepare for my appointment?

A. Please make sure you bring your photo ID.

Bring a pen so you can fill out the paperwork provided on site.

If this is your second vaccination, please bring the CDC vaccination card you received during your first vaccination.

Remember to wear clothing that allows the vaccinator to easily access your arm for your shot.

Q. Do I have to wear a mask?

A. Yes! Masks that cover your nose and mouth are required at the Brazos Center. 

SCHEDULING FIRST DOSES

Q. How do I schedule my first dose vaccine appointment?

A. Brazos Hub is no longer offering first dose appointments.  If you need to get your first dose vaccine, please use the CDC's online tool for locating a vaccine provider near you: click here

SCHEDULING SECOND DOSES

Q. I was not scheduled for a second dose after my first appointment at the Brazos Hub. What should I do?

Second dose appointments are not scheduled at the Brazos Hub, and you are not able to schedule yourself. Your second dose appointment will be sent by email one week before your second dose window. This email will be auto-generated with an appointment date and time. If this date and time do not work for you, you are able to contact us to reschedule.

Q. How do I cancel my scheduled second dose vaccine appointment at the Brazos Hub?

A. Please call 979-703-1545 Monday through Friday 9:00 am to 3:30 pm to request a cancellation.

Q. Can I reschedule my second dose appointment for another day?

A. Please call 979-703-1545 Monday through Friday 9:00 am to 3:30 pm to request a cancellation. If appointments are available at the time of your call, you may be rescheduled.

Q. I got my first vaccine dose at a different location. Can I schedule my second dose at the Brazos Hub?

The Brazos Hub is ONLY scheduling second dose appointments only for those who received their first vaccine dose at the Brazos Hub. We are not able to schedule second dose appointments for new patients. We recommend you contact the location where you received your first dose to make arrangements for your second dose.

Q. I thought I had to get my second vaccination within 28 days. Why is my second dose appointment earlier or later than that?

A. Due to supply issues from the State, it was necessary to extend the second vaccination window to 42 days.  The CDC allows for Moderna second doses to be administered anywhere in the 24-42 date range at the discretion of the administering clinic.  More information is available here.

LOCATION AND VACCINE

Q. What is the address for the Brazos Center?

A. The Brazos Center is located at 3232 Briarcrest Drive in Bryan, 77802. The Brazos Center is the providing facility for the hub. They do NOT control the vaccination, scheduling, or distribution processes.

Q. Why isn't the Brazos Center open more days and longer hours?

A. The available days and hours of operation are based on the amount of allocated vaccines and the staffing requirements necessary to provide widespread vaccination. The capacity of the hub is contingent entirely on the allocation of vaccines provided by the State of Texas.

Q. Which vaccine is being administered at the Brazos Hub?

A. The Brazos Hub is receiving allocations for the Moderna vaccine at this time. The Moderna vaccine requires two doses 28-42 days apart, and patients must be at least 18 years of age to receive this vaccine.

Q. I want a vaccine, but I am not 18.  What can I do?

A. At this time, the Brazos Hub is only offering vaccines to individuals ages 18 and older.  The Moderna vaccine is only authorized by the FDA for individuals ages 18 and older.

Q. How can I request a copy of my vaccination records?

A. You may request your vaccination records through the Texas Immunization Registry. You will need to fill out a consent form and an authorization form then mail or fax these forms to the Texas Immunization Registry. This process generally takes 10-14 business days, but during the Back to School period (August and September), this process may take 8-10 weeks. For more information and to download the forms, please visit the Texas Department of State Health Services website here.

CANCELLATION/RESCHEDULING

Q. How do I cancel my scheduled vaccine appointment at the Brazos Hub?

A. Please call 979-703-1545 Monday through Friday 9:00 am to 3:30 pm to request a cancellation.

Q. Can I reschedule my appointment for another day?

A. Please call 979-703-1545 Monday through Friday 9:00 am to 3:30 pm to request a cancellation. If appointments are available at the time of your call, you may be rescheduled. If appointments are not available, you will be able to select a new appointment online at www.BrazosHub.com.

TRANSPORTATION

Q. What if I need transportation?

A. Brazos Transit District (BTD) provides FREE transportation to COVID-19 vaccine appointments. To schedule a free ride, call 979-778-0607 or 800-272-0039 during the hours of 7 am to 3 pm Monday through Friday. Se habla español. The Brazos Valley Center for Independent Living (BVCIL) also provides free accessible transportation to the vaccine hub. Call or text 979-217-1475.

Q. How does transportation work when the clinic is using a drive-through?

A. The Brazos Valley Center for Independent Living (BVCIL) has a temporary location set up at the Brazos Hub. If you are riding Brazos Transit District (BTD), you will be dropped off with BVCIL and ride through the drive-through in a BVCIL vehicle with a BVCIL driver. When you are finished with the vaccination process, you will be dropped off where BTD or BVCIL will pick you up to take you home. If you have questions, please call 979-217-1475.

Q. Can I receive transportation if I use a wheelchair or other mobility device?

A. Yes. All Brazos Transit District (BTD) and Brazos Valley Center for Independent Living (BVCIL) vehicles are wheelchair accessible.

ACCESSIBILITY

Q. I requested an accommodation through the sign-up form on the computer. What happens next?

A. The afternoon before your scheduled appointment, the Brazos Valley Center for Independent Living (BVCIL) receives a list of requested accommodations. If you requested transportation and/or an American Sign Language (ASL) interpreter, you will receive a phone call from BVCIL confirming your request. If you requested a wheelchair, it will be ready for you at the Accessibility Help Desk when you arrive. Just tell the volunteers when you drive up that you need a wheelchair.

Q. What if I need to borrow a wheelchair or walker?

A. The Brazos Valley Center for Independent Living (BVCIL) has an Accessibility Help Desk on-site at the vaccine hub. When you arrive, just let the person checking you in know you need a wheelchair. BVCIL will bring one out to you. Accessibility Help Desk attendants are also available to assist you throughout the hub.

Q. Why would I consider using a wheelchair when I already use a walker or cane?

A. The hub is very efficient! However, there is a good amount of standing and walking from station to station once you get in the door. If you decide you want to use a wheelchair, you can safely leave your cane or walker at the Accessibility Help Desk while you are going through the hub.

Q. What if I have a problem with accessibility while I'm already inside the Brazos Hub?

A. You can call or text the Accessibility Help Desk at 979-484-7114 or alert any volunteer inside the hub and they will help you get what you need.

Q. What if I need help completing the forms?

A. Brazos Valley Center for Independent Living (BVCIL) has an Accessibility Help Desk on-site at the vaccine hub. We can assist you.

Q. What if I need materials in Braille or large print?

A. Registration packets are available in Braille from the Accessibility Help Desk located on-site at the vaccine hub. When you arrive, let the person who is checking you in know you are requesting Braille or large print.

Q. If I have someone with me (e.g., companion, spouse, caretaker, etc.), can that person come in with me?

A. Yes, and if you prefer that person pushes you in one of our wheelchairs, we are happy to arrange that. Just inform the Accessibility Host who brings the wheelchair to your car. It is important to know only the person/people who have vaccination appointments will receive the vaccine.

Q. What if I need an American Sign Language (ASL) interpreter?

A. As soon as you know your appointment day and time, please inform Brazos Valley Center for Independent Living (BVCIL) by calling or texting 979-484-7114. This will help ensure you have a certified interpreter through Sign Language Interpreting Services, LLC (SLIS) to be ready when you arrive.

Q. I have an appointment and have requested an American Sign Language (ASL) interpreter. How will I find my interpreter when I arrive for my appointment?

A. Brazos Valley Center for Independent Living (BVCIL) has an Accessibility Help Desk on-site at the vaccine hub. Look for blue tents and people with blue shirts that say “Accessibility Host” on the back of the shirt. The interpreter will meet you at the blue tent. If you have questions, call or text 979-484-7114.

Q. What is an Accessibility Host, and who is BVCIL?

A. Brazos Valley Center for Independent Living (BVCIL) has an Accessibility Help Desk on-site at the vaccine hub. The people who are staffing the help desk wear blue shirts that say “Accessibility Host” in white lettering on the back of the shirt. The folks at the help desk consist of BVCIL employees, community volunteers, staff from Brazos Transit District (BTD), Texas A&M University (TAMU), as well as student teaching practicum students from TAMU.

BVCIL is a community-based 501(c)3 charitable organization whose mission is to promote the full inclusion and participation of individuals with disabilities in all aspects of community living. One way we help make our community more accessible is through an accessibility help desk. We provide materials in alternate formats; help people navigate the hub; assist in helping people read and/or understand materials; provide wheelchair-accessible transportation, etc. If you’d like to know more about BVCIL, please visit our website at www.bvcil.org, find us on Facebook, or stop by the Accessibility Help Desk.